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Help me! My application doesn't seem to work as expected!
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There can be many reasons for that.

1) Did you follow what is written in INSTALL.txt? If not, read the file and do what is necessary.

2) Are you running your application on Windows 10 and did you put it on a SSD?
If this is the case, there is a known problem with file short names.
Historically, windows used to have a short name for every file and folder, which is generally different from the displayed name.
The short name is a name with maximum 8 characters and no space (example: "C:\PROGRA~1" for "C:\Program Files").
Moreover, the command prompt that executes your ".bat" file is very limited in the size of environment variables it can read.
We need to use such variables and this is why we need the short names.
But, for some reason Microsoft decided to remove by default the use of short names for files and folders stored on SSD.
The consequence of this is that if you put your application in some folder with big name (or any of its parent has a big name),
the command prompt will fail interpreting correctly the .bat file, which will result in a bad running application
(either the application won't start, or it won't work as expected, like not being able to read your files).
To test whether this is the case, please launch "shortNameTester.bat". This script will tell you whether the use of short names is activated.
If you are facing this problem, we highly recommend to put your application in a folder using short names only (and every parent folder must use a short name).
This means, rename your folder, and if any parent has a big name, put your renamed folder elsewhere.
Please avoid accented character in your folder names (they might be problematic for Java itself).
This way, your application should run normally.

3) Do you use the default installed Java on Windows? If so, you might have a corrupted default java.
To solve this, follow the "Windows Standalone Java case" steps of your INSTALL.txt file, using the originally installation path of Java
(generally, it is something like "C:\Program Files\Java\jrexxxx\bin").

4) On windows, you may have a corrupted path. Open a command prompt (cmd.exe).
Type "find" (without double quotes) and press enter.
If the answer is the command is not recognized, it means you have a corrupted path.
You can also check your PATH by typing "path" (without double quotes) then pressing enter in your command prompt.
If your PATH is corrupted (non existing folders, wrong paths, etc...),
please contact your administrator to clean your PATH environment variable.

For any other case, please contact your software specialist.